Applying SERVQUAL to Improve the Quality of Service Delivery in Vocational Education in Indonesia: Penggunaan SERVQUAL Untuk Penambahbaikan Kualiti Perkhidmatan Di Pendidikan Vokasional Di Indonesia. Journal of Management and Muamalah , [S. l.], v. 6, n. 2, p. 67–78, 2016. Disponível em: https://jmm.uis.edu.my.kuisjournal.com/index.php/jurnal/article/view/79. Acesso em: 24 aug. 2026.