A Moderated Mediation Model of Job Stress, Job Satisfaction, Reward and Job Performance of Auxiliary Police Officers
DOI:
https://doi.org/10.53840/jmm.v16i1.316Keywords:
Job Stress, Reward, Job Satisfaction, Job Performance, Moderated MediationAbstract
Job performance refers to an individual's level of achievement within an organization, resulting in outcomes that benefit the organization. However, disciplinary problems and poor performance among employees are increasingly prevalent today, regardless of whether they are in the civil service or the private sector. Thus, the purpose of this study is to examine the influence of job stress on the job performance of auxiliary police officers of Malaysian banks. This study also aims to examine the moderating effect of reward and the mediating effect of job satisfaction. This study employs a quantitative method focusing on the auxiliary police officers in Malaysian banks. A total of 250 auxiliary police officers were purposively selected as respondents in this study. The analysis was conducted using Structural Equation Modelling (SEM) with AMOS version 29. The findings reveal that job stress and job satisfaction significantly influence job performance. The result also indicates that rewards significantly moderate the relationship between job stress and job satisfaction. The finding further demonstrates that job satisfaction mediates the relationship between job stress and job performance. This study suggests the importance of organizational support for employees' needs and welfare, especially in efforts to build harmonious employment relationships. In this regard, employers need to be sensitive to employee needs, including conducive physical facilities, rewards, awards, and recognition, efficient human resource practices and policies, efficient task distribution, and strong relationships and communication
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