A Bibliometric Analysis of Employee Turnover Intention in the Hotel Industry (1988-2020)
Analisis Bibliometrik Niat Pusing Ganti Pekerja dalam Industri Perhotelan (1988-2020)
Keywords:
Employee turnover intention, Hotel industry, Job satisfaction, Bibliometric analysis, VOSviewerAbstract
COVID-19 was initially detected in China in December 2019 and then spread globally. The pandemic is affecting the tourism industry in Malaysia. Frontline hotel employees experience greater daily fluctuation in turnover intention. The results from the analysis found that the number of publications on employee turnover intention in the hotel industry is recently in positive growth. It started to grow drastically from 2017 and the International Journal of Hospitality Management, International Journal of Contemporary Hospitality Management, and Journal of Human Resources in Hospitality and Tourism played important roles. Based on the h-index, the United States of America has produced the most influential set of publications on employee turnover intention, followed by Malaysia, Turkey and China. The results also found that turnover intention and job satisfaction are the most used keywords in the employee turnover intention literature. The most active authors are Osman M. Karatepe, Emin Babakus and Ugur Yavas. Future research areas have been spotted from the results of the VOSviewer map. It is found from the growing number of author keywords in the literature that job outcomes, affective commitment, perceived organizational support, employee turnover, emotional exhaustion, and work engagement has potential literature gaps.
COVID-19 pada mulanya dikesan di China pada Disember 2019 dan kemudian merebak ke seluruh dunia. Wabak ini mempengaruhi industri pelancongan di Malaysia. Pekerja hotel barisan hadapan mengalami turun naik harian dalam niat pusing ganti. Kertas ini bertujuan untuk mengkaji trend penyelidikan niat pusing ganti pekerja dalam industri perhotelan antara tahun 1988 hingga 2020 dengan menggunakan analisis bibliometrik. Sebanyak 509 dokumen dari pangkalan data Scopus telah diperiksa dalam kajian ini. Hasil daripada analisis menunjukkan bahawa jumlah penerbitan mengenai niat pusing ganti pekerja dalam industri perhotelan baru-baru ini meningkat positif. Ia mula berkembang secara drastik dari 2017 dan International Journal of Hospitality Management, International Journal of Contemporary Hospitality Management, dan Journal of Human Resources in Hospitality and Tourism memainkan peranan penting. Berdasarkan h-indeks, Amerika Syarikat telah menghasilkan penerbitan yang paling berpengaruh mengenai niat pusing ganti pekerja, diikuti oleh Malaysia, Turki dan China. Hasil juga mendapati bahawa niat pusing ganti dan kepuasan kerja adalah kata kunci yang paling banyak digunakan dalam literatur niat pusing ganti pekerja. Pengarang yang paling aktif ialah Osman M. Karatepe, Emin Babakus dan Ugur Yavas. Kajian masa depan telah dikesan dari peta VOSviewer. Dari peningkatan bilangan kata kunci pengarang dalam literatur, ia menunjukkan bahawa hasil kerja, komitmen afektif, sokongan organisasi ditanggap, pusing ganti pekerja, keletihan emosi, dan keterlibatan kerja mempunyai jurang literatur yang berpotensi.
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